cvs789 Privacy Policy

1. Introduction and Scope

cvs789 ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of our users.

This policy applies to the cvs789 website, mobile site, and all related services. By creating an account or using our services, you are considered to have accepted the terms set out in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

We always respect your privacy and are committed to protecting your personal information. cvs789 never uses your information unethically or sells it inappropriately to third parties.

2. Types of Information Collected

We collect two types of information: information you provide directly to us, and technical information collected automatically.

2.1 Personally Identifiable Information

• Registration Information: Full name, email address, date of birth, and contact details.
• Identity Verification Information (KYC): National ID card, passport, or other government-issued identity document details — as part of the age and identity verification process outlined in our Terms and Conditions.
• Financial Information: bKash, Nagad, Rocket, or bank account details required for processing transactions.

2.2 Transaction and Activity Information

• Deposit and withdrawal history.
• Betting and gaming activity details.
• Bonus claim and usage records.
• Transaction dates, times, and amounts.

2.3 Technical Information

• IP address and device identifier.
• Browser type and version.
• Operating system information.
• Page visit logs and session data.
• Geolocation data (at a general level).

2.4 Communication Information

Records of your interactions with our customer support team, live chat conversations, and email correspondence may be stored — for the purpose of improving service quality and resolving disputes.

3. How Information Is Collected

cvs789 collects information through the following methods:

1. Direct Submission: Information you provide yourself during account registration, KYC verification, deposit form completion, or when contacting customer support.
2. Automatic Collection: Information collected automatically during site use through cookies, pixel tags, and similar tracking technologies.
3. Payment Providers: Information required for transaction verification through payment gateways such as bKash, Nagad, and Rocket.
4. Third-Party Verification Services: KYC-related information from authorised identity verification service providers.

4. Purpose of Using Information

We use your information only for the legitimate purposes listed below:

5. Sharing Information with Third Parties

cvs789 never sells your personal information. However, necessary information may be shared with specific third parties in the following limited circumstances:

• Payment Providers: Information required for processing transactions with bKash, Nagad, Rocket, and banks. These providers are governed by their own privacy policies.
• Identity Verification Services: With authorised verification organisations to complete the KYC process.
• Technology Service Providers: Technology partners engaged to operate our platform — they work under strict confidentiality agreements.
• Legal Obligations: In accordance with lawful orders or directives from competent courts, regulatory bodies, or law enforcement authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale — you will be notified in advance in such circumstances.

Outside of the above cases, we will not share your information with any third party. All our partner organisations are contractually bound to maintain appropriate data protection standards.

6. Cookies and Tracking Technologies

The cvs789 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the core functions of the website — maintaining login sessions, security verification, and remembering preferences. Disabling them will prevent the service from working correctly.

6.2 Functional Cookies

Used to store your language preference, display settings, and other personalised experience settings.

6.3 Analytics Cookies

Used to collect website usage statistics, which help us improve our services. This data is collected anonymously.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.

7. Data Security Measures

cvs789 applies industry-standard security measures to protect your information:

• SSL Encryption: All our web pages and data transmissions are protected by SSL/TLS encryption, which prevents unauthorised access while your information is in transit.
• Encrypted Database: All sensitive information stored is kept in an encrypted form in the database.
• Two-Factor Authentication: A two-factor security verification system for accessing your account.
• Security Audits: System security is maintained through regular security audits and vulnerability testing.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Security Training: All our staff receive regular training on data protection.

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity in your account, contact us immediately through our 24/7 live chat.

8. Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Information is retained for a specific period to meet legal and regulatory obligations.
• Transaction Records: Financial transaction data is kept for a defined period in accordance with legal requirements.
• Communication Records: Records of contact with customer support are retained for a reasonable period.

Once the defined period ends, your information is securely deleted or anonymised.

9. Your Rights

You may exercise the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of the information within a reasonable time.

9.2 Right to Rectification

If any information stored in your account is inaccurate or out of date, you may request that it be corrected or updated.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

9.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of data processing.

9.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise these rights, please contact us. We will process your request as quickly as possible and within a maximum of 30 days.

10. Privacy of Minors

cvs789 strictly provides services to individuals aged 21 and above. We never knowingly collect information from minors or allow them to operate accounts.

An age verification process is carried out at the time of registration. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor has registered on our platform, please contact us immediately.

11. Changes to the Privacy Policy

This privacy policy may be updated from time to time due to business changes, legal updates, or service improvements.

For significant changes, we will:

• Update the date of change on this page.
• Send a notice of the change to your registered email address (if the change materially affects your rights).
• Display a notice on the platform.

Continuing to use the platform after a change has been made will mean acceptance of the updated policy. We advise you to review this page regularly.

12. Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

We take all privacy-related requests seriously and aim to respond within a maximum of 30 days.